Customer Experience

Our partner, Genesys, is a global leader in customer data center solutions, a company specializing in customer experience and contact center solutions, where Genesys has been recognized as a leader in Gartner's Magic Quadrant for the 23rd time.

Call Center focuses on customer service over the phone. The Contact Center handles various channels of customer service. These include phone, live chat, email, messaging apps, and social media. CX (Customer Experience) is an enhanced version that adds more features to the above two functions.Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey—from marketing to sales to customer service and everywhere in between A good example of CX is the Customer Service Platform (Genesys Cloud CX).



2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Genesys named a Leader– and positioned highest in Execution
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Now organisations of all sizes can deliver AI-powered, personalised experiences.

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