Customer Experience

Our partner, Genesys, is a global leader in customer data center solutions, a company specializing in customer experience and contact center solutions, where Genesys has been recognized as a leader in Gartner's Magic Quadrant for the 23rd time.

Call Center focuses on customer service over the phone. The Contact Center handles various channels of customer service. These include phone, live chat, email, messaging apps, and social media. CX (Customer Experience) is an enhanced version that adds more features to the above two functions.Customer experience (CX) refers to how a business engages with its customers at every point of their buying journey—from marketing to sales to customer service and everywhere in between A good example of CX is the Customer Service Platform (Genesys Cloud CX).

Gartner

2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Genesys named a Leader– and positioned highest in Execution

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Now organisations of all sizes can deliver AI-powered, personalised experiences.

Enterprise

Dynamic, global organizations turn to Genesys for customer experience. Featuring the industry's best security, most deployment options and widest range of communication channels, we want to partner in your CX success.

Midsize business

Finding the ideal CX solution is no longer a challenge, simply scale up or down to meet your needs. With the most features and options available, Genesys ensures you're always delivering the service your customers demand.

Small business

Growing businesses need to think about today's needs and tomorrow's opportunities. Delight customers and meet your team's changing needs with seamless digital channels, remote work options and more.