Customer Experience Center
The Customer Experience Center platform, the 3rd generation of the call center, is a comprehensive software solution that communicates with the customer through multiple channels, tracks every step, and offers tailored services to the customer.
The Genesys Cloud solution is fully cloud-based and provides you and your organization with a comprehensive Customer Experience (CX) and internal management solution for your organization through Amazon Web Services.
Create a new world of efficiency and empathy
Imagine a world where contact centers anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day.
The Genesys Cloud CX platform makes that vision a reality. Around the globe, thousands of businesses use this powerful, all-in-one contact center solution to surprise and delight customers with effortless, empathetic experiences.
Deliver faster, smarter, more personalized experiences
All the tools you need, all in one place
Compose a customer experience symphony by harmonizing your ideal mix of Genesys Cloud CX components. Choose from a powerful set of voice, digital, AI, analytics and workforce management capabilities. And optimize your solution with a rich set of open APIs, pre-built integrations and our expansive AppFoundry® Marketplace.
GENESYS CLOUD CX BY THE NUMBERS
A LEADER
Positioned highest in Ability to Execute according to 2023, Gartner® Magic Quadrant™ for CCaaS
3700 +
Trusted by more than 3,700 organizations in over 100 countries
99.99%
99.99% uptime, the most reliable customer experience solution on the market
+300
More than 300 new features deployed in 2022
22M
20 million conversations hosted daily
350
Over 350 ecosystem apps and pre-built integrations, including Salesforce, Microsoft and Zoom
Modernize your contact center with a composable CX platform
Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and AI give you rapid innovation, agility and resilience. The platform’s composable design optimizes your customer experience tech stack so you can focus on configuring exactly what your business needs, with limited disruption.
Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading platform for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall.
Secure. Resilient. Compliant.
Choose the secure, trustworthy solution for your cloud-based contact center. Genesys Cloud CX meets and exceeds modern security standards with external penetration testing, attack defense automation, and TLS and AES-256 encryption. Key certifications and regulatory compliance mean you can trust that customer and business data remains private - no matter your industry or location.Send a price quotation request
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